Returns & exchanges

Easy, clear, and customer-friendly

Eligible Return Timeframes

Items are eligible for return within 30 days of purchase date shown on your receipt or order details. The return window begins on the date of delivery for shipped orders or on the date of purchase for in-store transactions.

Return Conditions

• Items must be unused, in original packaging, with all tags and accessories.
• Include proof of purchase (order confirmation or receipt).
• Products returned in non-original or damaged packaging may be subject to a restocking fee or be deemed ineligible.

How to Initiate a Return

Bring the item and proof of purchase to a participating vendor store. A representative will inspect the item and process the return if eligible. Refunds for in-store returns are issued to the original payment method.

For assistance, contact returns@sanatzar.pk or call customer support.

Refunds

Refunds are processed within 5–10 business days after the returned item is received and inspected. Processing times may vary based on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Exceptions and Special Cases

• Personalized, custom-made, or final-sale items may not be eligible for return.
• Perishable, hygiene-sensitive, and intimate items are not returnable unless defective.
• Electronics and machinery may require inspection and can be subject to a restocking fee.
• Defective or damaged-on-arrival items qualify for exchange or refund; report within 7 days.

Customer Service

Email: returns@sanatzar.pk

Phone: +92-300-0000000

For any return-related inquiries, reach out and our team will assist.